Terms of Service

By using Ralli, you agree to these terms. We've written them to be readable, not deliberately confusing. If something isn't clear, email us and we'll explain it.

Who we are

Ralli is a skincare social app made by GoodSisters. You can reach us at theralliapp@gmail.com.

Your account

• You must be at least 13 years old to use Ralli. Ralli is not directed to children under 13. If you are under 13, please do not create an account or send us any personal information. If we learn we have collected information from a child under 13, we will delete it.
• If you are between 13 and the age of majority in your jurisdiction (typically 18), you may only use Ralli with the involvement and consent of a parent or legal guardian, who agrees to these terms on your behalf.
• You are responsible for keeping your account credentials secure and for all activity that occurs under your account.
• You may only have one account. Don't impersonate other people, brands, or organizations.
• We may suspend or terminate your account at any time, with or without notice, if we believe you have violated these terms or pose a risk to other users.
• You can delete your account at any time in Profile → Settings.

What you can post

Ralli is a community built on honest skincare experiences. When you post, you agree to:

• Share genuine opinions and experiences — not fake reviews or paid promotions you haven't disclosed.
• Not post anything hateful, harassing, sexually explicit, or violent.
• Not post content that promotes self-harm or eating disorders.
• Not impersonate brands, dermatologists, or other users.
• Not spam, advertise, or promote products in a misleading way.
• Not post content that infringes anyone's copyright, trademark, or other rights. If you believe someone has done so, see the Copyright complaints section below.
• Not attempt to reverse-engineer, scrape, or otherwise extract data from Ralli outside of normal app use.

We reserve the right to remove content that violates these standards and to suspend or terminate accounts that repeatedly do so. We are not obligated to monitor user content, but we may do so at our discretion.

Copyright complaints

If you believe content on Ralli infringes your copyright, please send a notice to theralliapp@gmail.com with the subject line "DMCA Notice" that includes:

1. A description of the copyrighted work you believe has been infringed.
2. A description of where on Ralli the infringing material is located (a screenshot or post URL helps).
3. Your contact information (name, address, email, phone).
4. A statement that you have a good-faith belief that the use is not authorized by the copyright owner, its agent, or the law.
5. A statement, under penalty of perjury, that the information in your notice is accurate and that you are the copyright owner or authorized to act on the owner's behalf.
6. Your physical or electronic signature.

We will respond to valid notices in accordance with the Digital Millennium Copyright Act (17 U.S.C. § 512). Repeat infringers will have their accounts terminated.

Medical disclaimer

Ralli is not medical advice — and we are not your dermatologist.

We built Ralli to help you make more informed choices about the products you put on your skin. But pore scores, ingredient ratings, routine grades, and the things your friends say in the app are educational tools, not diagnoses. They are not a substitute for the advice of a qualified healthcare provider.

Please talk to a dermatologist if:

• You have persistent acne, eczema, rosacea, or any skin condition that concerns you.
• You're starting or stopping prescription skincare (tretinoin, hydroquinone, oral medications).
• You're pregnant or breastfeeding — many active ingredients have specific guidance for these situations.
• You have an allergic reaction to any product, especially one with swelling, hives, or difficulty breathing — that's a 911 call, not a Ralli search.

A few things to keep in mind when you use Ralli:

• Pore scores are general guidance, not personal predictions. An ingredient flagged as comedogenic for most acne-prone skin may be perfectly fine for yours.
• Everyone's skin is different. Two people can use the same product and have completely different results.
• Always patch-test. Apply a small amount to your inner forearm for 48 hours before using a new product on your face.
• Ingredient data has gaps. We pull from published research and public databases. Formulations change. If you spot a mistake, tap "Report a correction" — it genuinely helps.
• Community reviews are opinions, not evidence. A 9/10 community rating means a lot of women loved it; it does not mean it's safe or effective for you.

You're the expert on your own skin. We're here to give you better tools to make decisions — but those decisions are yours.

Your content

You own the content you post. By posting it, you give us a non-exclusive licence to display it within the app to other users. We won't sell your content or use it in advertising without your permission.

When you delete a post or your account, your content is removed from the app. Some aggregate data (like a product's community rating) may persist in anonymised form.

Affiliate links and disclosures

Ralli participates in affiliate programs, including the Amazon Services LLC Associates Program. This is an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com.

When you tap "Shop" or a similar link on a product, you may be directed to a retailer's website through an affiliate link that contains our tracking tag. If you make a purchase, we earn a small commission at no additional cost to you. This helps support the cost of running Ralli.

Our editorial picks, founder picks, and product rankings are determined independently. Affiliate participation does not influence whether a product appears in Ralli or how it is scored. We disclose sponsored content clearly whenever it appears.

Our ingredient data

Ralli's ingredient database and pore scores are compiled from published research and public databases including Open Beauty Facts. We do our best to keep the data accurate but we cannot guarantee completeness or correctness for every product. If you spot an error, use the "Report a correction" feature in the product modal.

Disclaimer of warranties

Ralli is provided on an "as is" and "as available" basis, without warranties of any kind, either express or implied. To the maximum extent permitted by applicable law, GoodSisters disclaims all warranties, including but not limited to implied warranties of merchantability, fitness for a particular purpose, non-infringement, and any warranties arising from course of dealing or usage of trade.

We do not warrant that Ralli will be uninterrupted, error-free, or completely secure, or that ingredient data, pore scores, or community content will be accurate, complete, or current.

Limitation of liability

To the maximum extent permitted by law, GoodSisters and its founders, employees, and partners will not be liable for:

• Any skincare reactions, allergic responses, breakouts, irritation, or other health outcomes resulting from products you choose to use, regardless of whether you found those products through Ralli.
• Any indirect, incidental, special, consequential, exemplary, or punitive damages — including loss of profits, data, goodwill, or other intangible losses.
• Any interruption, downtime, data loss, security breach, or unavailability of the service.
• Any reliance you place on user-submitted reviews, ratings, or other community content.

Some jurisdictions do not allow the exclusion of certain warranties or limitations on liability, so portions of these limitations may not apply to you.

Indemnification

You agree to defend, indemnify, and hold harmless GoodSisters and its founders, employees, contractors, and partners from any claims, damages, losses, liabilities, costs, or expenses (including reasonable attorneys' fees) arising out of or related to:

• Your use of Ralli;
• Content you post, share, or transmit through Ralli;
• Your violation of these terms;
• Your violation of any third party's rights, including intellectual property, privacy, or publicity rights.

We reserve the right to assume the exclusive defense of any matter for which you are required to indemnify us, in which case you agree to cooperate with our defense.

Termination

You may stop using Ralli at any time, and you may delete your account in Profile → Settings.

We may suspend or terminate your access to Ralli, in whole or in part, at any time, with or without notice or cause, including if we believe:

• You have violated these terms;
• Your conduct poses a risk to other users, our partners, or us;
• Required by law or by a request from law enforcement;
• We discontinue the service.

Upon termination, your right to use Ralli ends immediately. Sections that by their nature should survive termination — including Disclaimer of warranties, Limitation of liability, Indemnification, Governing law, and Dispute resolution — will continue to apply.

Changes to the service

We may add, change, or remove features at any time. We'll do our best to communicate significant changes in advance. We may also update these terms — if we do, we'll update the date at the top.

Force majeure

Neither party will be liable for failure or delay in performance caused by circumstances beyond reasonable control, including natural disasters, pandemics, government action, war, terrorism, labor disputes, internet or hosting provider outages, or third-party service failures.

California residents — your privacy rights

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), including:

• The right to know what personal information we collect, use, and share.
• The right to request deletion of your personal information.
• The right to correct inaccurate personal information.
• The right to opt out of the "sale" or "sharing" of your personal information (we do not sell your personal information).
• The right to non-discrimination for exercising these rights.

To exercise these rights, email theralliapp@gmail.com with the subject line "California Privacy Request." We may need to verify your identity before responding. For more details, see our Privacy Policy.

Governing law

These terms are governed by the laws of the State of California, without regard to its conflict of laws principles. The federal and state courts located in San Francisco County, California will have exclusive jurisdiction over any dispute not subject to arbitration under the next section.

Dispute resolution and arbitration

Most concerns can be resolved by emailing us at theralliapp@gmail.com. We encourage you to contact us before filing a formal claim, and we'll work in good faith to resolve the issue.

If we cannot resolve a dispute informally, any dispute, claim, or controversy arising out of or relating to these terms or your use of Ralli will be resolved through binding individual arbitration, rather than in court, except that:

• You may bring claims in small claims court if they qualify.
• Either party may seek injunctive or equitable relief in court for intellectual property or unauthorized-access issues.

Arbitration will be conducted by JAMS or the American Arbitration Association under their consumer rules, in San Francisco, California, or another mutually agreed location. Each side bears its own costs unless the arbitration rules require otherwise.

You and GoodSisters agree that any dispute will be brought in your individual capacity, and not as a plaintiff or class member in any purported class, collective, or representative action. Class arbitrations and class actions are not permitted.

You may opt out of this arbitration agreement by emailing theralliapp@gmail.com with the subject line "Arbitration Opt-Out" within 30 days of creating your account. Opting out will not affect any other part of these terms.

General provisions

Severability. If any part of these terms is found to be unenforceable, the remaining provisions will continue in full force.

Entire agreement. These terms, together with our Privacy Policy, form the entire agreement between you and GoodSisters regarding Ralli, and supersede any prior agreements on the same subject.

No waiver. Our failure to enforce any provision of these terms does not waive our right to enforce it later.

Assignment. You may not assign or transfer your rights under these terms without our prior written consent. We may assign these terms to a successor or affiliate, including in connection with a merger or acquisition.

Headings. Section headings are for convenience only and have no legal effect.

Notices to us. Send legal notices to theralliapp@gmail.com with the subject line "Legal Notice."